What is print-scan Doctor?

HP Print & Scan Doctor is the exclusive App for your HP Printer concerned with compatible Windows/ Mac, which helps to deduct & solve device issues quickly. You can use this blog to completely know the HP Print & Scan Doctor application and how to troubleshoot using it.  

what is print-scan doctor

How do I use HP print and scan Doctor?

  1. Run HPPSdr.exe from the download location of your computer. 
  2. Open the HP Print and Scan Doctor and select Start> the desired HP printer. 
  3. If your printer is unavailable on the shown list, turn it on and try to retry. If there is a connection issue, follow the instructions in the tool.

Download and install HP Print & Scan Doctor for windows:

You can directly install it on your computers to run on any windows device like Windows 8, 8.1, and 10. Use the below steps and complete the Download & Install HP Print & Scan Doctor on your device to find the error and rectify it instantly using the given on-screen directives.

  • Use the secured browser and open the HP Print and Scan Doctor download page using the Official HP Page.
  • Hit the Download now button on the home page’s right side.
  • Tap the, Yes, to ensure if prompted. The download process will be started automatically after your confirmation.
  • Now, double-tap on the downloaded file, and if prompted- you can hit the Run option on the next screen and give Yes.
  • Hit Accept to proceed further on the installation refers to the HP Software support.
  • Next, the HP Scan & Print Doctor for windows will start scanning and attempting to fix the errors/issues with reference to the installed printer name.
  • You can see your windows will, search for the product and use the list to find the printer linked to the system.
  • Pick your desired printer name and give the Next button.

If the printer is not listed, what should I do?

  1. Restart the printer and choose the Retry tab. If you find any connection issues, use the guidelines per the tools.
  2. About your occurred issues, select either Fix Printing or Fix Scanning.
  3. Wait until your issues get resolved.

Terms that the screen display after the troubleshooting process:

  • A checkmark represents that your printer is passed.
  • A wrench symbol shows you have a problem, and it has been detected & resolved.
  • Exclamation mark gives a test failed and was either skipped.
  • Finally, “X” represents the printer having a problem. Track the given directive to fix it.

How to fix the following issues using the HP Print & Scan Doctor app Offline:

  1. Download the HP Print & Scan Doctor and find the downloaded file on your computer & Run HPPSdr.exe.
  2. Open the file and start to choose the desired HP Printer. If your printer is not located, turn it ON and again retry.
  3. When you find any issues with the connection, try to ensure the connection virtually. If promoted to turn ON printer updates, use the Yes>Continue option.
  4. Use the screen prompts to make your printer default as per the pop-up message/alert. Click yes and proceed next.
  5. Now, you can see your HP Printer enabled online from Offline mode.

Print Job Stuck in Queue:

  1. On the downloaded HP Print & Scan Doctor, open the file and use Start> pick your printer name.
  2. To fix printing issues, use the Fix printing option.
  3. You can see the toll automatically begins to rectify the issues that stop the printer from printing access.
  4. Once identified, this toll will try to remove all the issues with relevant solutions.
  5. Restart once.

Install the HP Print & Scan Doctor for Mac:

  1. Bring the computer and printer close to the Wi-Fi router.
  2. Enable the Wi-Fi on your computer and start the connection using your network; if your computer is already connected to the network via Ethernet- ensure the Wi-Fi connection while the setup.
  3. Switch ON the Bluetooth on your computer. The HP Smart app can identify the printer while the setup process.
  4. Finally, download the HP Print & Scan Doctor for Mac using your Mac app store.
  5. While downloading, you need to disable the VPN to proceed and install using the on-screen.
  6. Add the printer using the plus sign and continue with the prompts to register the printer to the home page.
  7. If your Wi-Fi setup cannot recognize your printer, restart the printer, close & open the HP Smart app.
  8. Finally, attempt to add the printer once.

Run Diagnose & Fix:

  1. Find Diagnose & Fix in your HP Print & Scan Doctor Mac systems, and try to launch it.
  2. Open the diagnosis and Fix using the HP Smart app.
  3. macOS: Pick the printer you need to fix, use the Printers in the top menu bar and confirm with the Diagnose & Fix.
  4. Initiate by choosing Diagnose & Repair from the Printers menu.
  5. It would help if you didn’t close the HP Smart while the process of troubleshooting is active.